Shipping policy

Last updated: October 11, 2026

Thank you for shopping with DESKPALM. This Shipping Policy explains how and when your order is processed, shipped and delivered. By placing an order on deskpalm.store, you agree to the terms below.

1. Shipping Destinations

We currently ship to addresses within the United States only, including all 50 states. We do not ship internationally at this time. Orders with a shipping address outside the United States will be cancelled and fully refunded.

2. Order Processing Time

All orders are processed within 1–5 business days (Monday to Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day.

During peak periods, such as Black Friday, Cyber Monday and the holiday season, processing may take slightly longer. If your order is delayed, we will contact you by email.

3. Shipping Methods, Rates & Delivery Times

Delivery times start once your order has been processed and shipped.

Shipping Method	Delivery Time	Cost
Secure & Fully Insured Shipping	5–8 business days	FREE
Express Shipping	1–2 business days	$44.99

Your shipping method and its cost are shown at checkout before you pay. Delivery times are estimates, not guarantees, and may vary with your location, carrier volume and weather.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and link. Tracking information can take up to 48 hours to update after it is issued. If you have not received tracking details within 5 business days of placing your order, please contact us at contact@deskpalm.store.

5. Multiple Packages

If your order contains several items, they may ship separately and arrive on different days. Each package has its own tracking number, and you will not be charged extra shipping for split shipments.

6. Shipping Address Accuracy

Please make sure your shipping address is complete and correct before placing your order. DESKPALM is not responsible for orders delivered to an incorrect address provided at checkout. To change your address, contact us as soon as possible. We can only update it before the order has shipped.

We ship to residential addresses, business addresses and P.O. boxes. Some larger items, such as desks, may not be deliverable to P.O. boxes. If that applies to your order, we will contact you.

7. Delayed, Lost or Stolen Packages

If your tracking has not updated for 7 business days, or your package has not arrived within the estimated delivery window, please contact us and we will open an investigation with the carrier.

If tracking shows your order as delivered but you cannot find it, please check with neighbors, building management and any safe places around your property, then contact us within 7 days of the delivery date. Orders sent with Secure & Fully Insured Shipping are covered against loss in transit. If the carrier confirms a package was lost, we will send a replacement or issue a full refund.

8. Damaged Items

If your order arrives damaged, please email contact@deskpalm.store within 7 days of delivery with your order number and photos of the item and its packaging. We will arrange a replacement or refund at no cost to you.

9. Customs, Duties & Taxes

Because we ship only within the United States, no customs duties or import fees apply to your order. Any applicable sales tax is calculated and shown at checkout.